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Text templates for notifications (emails)

Description of text templates

Text templates are standardized texts used by the ems system.
Bookmarks are used within the text to create text templates dynamically. For example, the text “Hello{Salutation}{LastName} ” to “Hello Mr. Meier”.

Edit text templates

You can edit text templates in the user menu (top right) under “System information and settings”. To edit text templates, you need system administrator rights. All settings are valid throughout the system and are loaded when logging on to the system.

List of valid text templates in the ems system:

IDtextSupported bookmarksspec. system
1Email for supplier order.
2XML structure for supplier order.
100-109Receipts for cash register system.
110-119Service item templates.
200Outlook default signature.002
400-449Templates for messages from the ticket system.
451Template for completion message from ticket system.
9100-9199Standard texts for header texts in customer invoicesCustomer address, employee data with prefix “User”
9200-9299Standard texts for footers in customer invoicesCustomer address, employee data with prefix “User”
9400-9449Standard texts for electronic invoicing by emailCustomer address, employee data with prefix “User” & {PortalURL}
9450-9499Standard texts for electronic invoicing in the customer portalCustomer address, employee data with prefix “User” & {PortalURL}
9501Standard text for automated invoice dispatch via email{InvoiceCode}, {OrganisationCompanyName}
13001Template for workflow start from ticket system.
13200-13299Standard texts for footers on delivery notes
14100-14199Standard texts for header texts in offers (variants)Customer address, employee data with prefix “User”
14200-14299Standard texts for footers in offersCustomer address, employee data with prefix “User”
14400-14449Standard texts for sharing documents in offers via emailCustomer address, employee data with prefix “User” & {PortalURL}
14450-14499Standard texts for sharing documents in offers via the customer portalCustomer address, employee data with prefix “User” & {PortalURL}
15001Customer Portal Template: New Sales Order Document.
15400-15449Standard texts for sharing documents on behalf of customers via emailCustomer address, employee data with prefix “User” & {PortalURL}
15450-15499Standard texts for sharing documents on behalf of customers via the customer portalCustomer address, employee data with prefix “User” & {PortalURL}
16001Template for customer portal: New login created.
16011Customer Portal Template: Password Reset.
18001Template for Outlook Sync: formatting calendar entries.
20400-20449Standard texts for sharing documents via emailCustomer address, employee data with prefix “User” & {PortalURL}
29100-20199Default texts for notifications of role permissions.

Information about bookmarks can be found here: Bookmarks

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